Last Updated: August 2024
This privacy notice tells you what to expect us to do with your personal information.
Morro is a registered brand owned by Xampla ltd.
Xampla processes Personal Data fairly, lawfully, and in accordance with applicable laws, including, the EU General Data Protection Regulation (“GDPR”). “Personal Data” means individually identifiable information about you collected or otherwise received by Xampla. If the GDPR is applicable to our processing of your Personal Data, Personal Data means any information relating to an identified or identifiable natural person. Regarding this legislation, Xampla is the “data controller”, meaning that Xampla is responsible for deciding how personal information is held.
Xampla is the Data Controller. This means that Xampla decides how your Personal Data is processed and for what purposes.
Xampla may update this Privacy Policy from time to time, so please review it frequently. If we make any material changes to our Privacy Policy, those changes will apply to data collected after the effective date set forth above, and we will notify you by placing a notice on our Site prior to the change becoming effective. Your use of this Site indicates that you have reviewed and accept this Privacy Policy and our Web Terms.
Contact Details:
Email: info@xampla.com
Address: Bio-Innovation Centre, 25 Science Park, Milton Road, Cambridge, CB4 0FW, Great Britain
What information we collect, use, and why
Through the Site, we receive data that you actively submit as well as data that we track (“Types of Data Collected”):
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Purchase or account history
Payment details (including card or bank information for transfers)
Account information
Website user information (including user journeys and cookie tracking)
Photographs or video recordings
Records of meetings and decisions
Information relating to compliments or complaints
____
We collect or use the following information for website service updates or marketing purposes:
Names and contact details
Addresses
Marketing preferences
Location data
Recorded images, such as photos or videos
Purchase or viewing history
IP addresses
Website user journey information
Records of consent, where appropriate
____
We collect or use the following information to comply with legal requirements:
Name
Contact information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods and for website service updates or marketing purposes are:
Consent
Contract
Legitimate interest:
We have legitimate interests in marketing our products and services including providing information about our products and services which may be of interest to you and building our relationships with customers and prospective customers.
Our lawful bases for collecting or using personal information for legal requirements are:
Legal obligation
Where we get personal information from
People directly
Third parties, such as :
Event organisers
Our manufacturing partner, 2M Holdings Limited
Marketing service providers
How long we keep information
We expect to retain your personal data for the periods of time set out in our data retention policy. An extract from this policy is below to support our customer privacy notice.
Personal data of active contacts (with valid consent or another legal basis) on our marketing systems
Customer and prospective customers: Expected retention period of 2 years after our last contact with you or from the date that you last provided marketing consent, whichever is longer.
Personal data of contacts who have unsubscribed from our marketing communications
If you unsubscribe from our marketing communications, we may keep your data longer (up to 10 years) on a suppression list to ensure that we do not contact you again.
Who we share information with
Data controllers
Our manufacturing partner, 2M Holdings Limited, who manufactures and distributes Morro Coating.
Data processors
Outsourced service providers who provider IT, web site and marketing support to us.
Others we share personal information with
Insurance companies
Professional or legal advisors
Financial or fraud investigation authorities
Relevant regulatory authorities
External auditors or inspectors
Professional consultants
Organisations we’re legally obliged to share personal information with
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your Data Protection Rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
